Returns Policy

 

Effective date: October 2020

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

There are some items which will are non-returnable:

  • Gift cards
  • Downloadable products
  • Coaching services and products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Software, and coaching products which have been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

REFUNDS: 

  1. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, (or original method of payment), within 30 days.

 

LATE OR MISSING REFUNDS: 

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us: [email protected].

 

EXCHANGES: 

  1. To notify us about exchanging an item, please send us an email at [email protected]. Then send your item to: PO Box 645 North Adelaide, Adelaide, SA, 5006, Australia.

 

SHIPPING:

  1. To return your product, you should mail your product to:
    PO Box 645 North Adelaide, Adelaide, SA, 5006, Australia.
  2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  3. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Di Live Pty Ltd is not responsible for returned or exchanged items lost in the mail.

 

RETURNS AND REFUNDS FOR TICKETED EVENTS AND RESERVATIONS:

  1. Tickets to single day events hosted by Di Live Pty Ltd will not be refunded within 7 days of a single day event.
  2. If you cancel your retreat reservation, Di Live Pty Ltd does not offer refunds. A portion of your payment may be used as credit for another retreat to be taken within two years of your original retreat If you cancel 30 days or less before your retreat start date, you will forfeit your entire payment.
  3. If you are not eligible for a refund, you may change the name on the reservation to that of the person’s name who will be attending in your absence. Please notify Di Live Pty Ltd of any reservation name changes. In this circumstance, Di Live will not be responsible for any transfer of funds between you and the person attending in your absence.
  4. If you have attended an event that you were not 100% satisfied with, you will not be eligible for a refund. Please email us your feedback at [email protected].
  5. Approved refunds will be received within 30 days of their request.
  6. If you have registered for an event that is cancelled you will receive a refund within 30 days of the event start date.
  7. If you are attending a retreat hosted by Di Live Pty Ltd and wish to leave part way through the event for any reason, you will be responsible for the organisation and cost of transportation.
  8. Changes to planned experiences inside an event, due to unforeseeable circumstances, will not constitute reason for refund in whole or in part.
    If an event is postponed or rescheduled, you’ll be contacted by us with the option to retain your ticket for future use, or receive a full refund. You will be contacted via phone or email with the new event information as soon as we have updated information.

If you have any additional queries please email us at: [email protected]